At mindfuelstore.com, ensuring customer satisfaction remains our highest priority. This Refunds & Returns Policy describes the circumstances in which returns, replacements, and refunds may be accepted. By submitting an order through our website, you agree to the terms stated below.

1. Eligibility for Returns

We accept returns only when the product delivered is damaged, defective, incorrect, or missing. To qualify for a return, the request must be submitted within 7 days of delivery. The product must remain unused, in its original condition, and be returned along with the original packaging, tags, labels, and invoices.

Returns will not be accepted for products that have been used, damaged by the customer, or returned without their original packaging.

2. Non-Returnable Items

Some products may not be eligible for return because of hygiene, safety, or legal requirements. Such products will be clearly identified as non-returnable on the respective product page. Promotional products, clearance items, or customized products may also be excluded from returns unless they are damaged or defective.

3. Return Request Process

To request a return, customers must contact our support team at info@mindfuelstore.com with:

• Order ID

• Return reason

• Clear photos or videos of the product and packaging

After the request has been reviewed and approved, we will provide instructions for return pickup or self-shipping, depending on the availability of services in your location.

4. Return Pickup & Shipping

Where reverse pickup service is available, we will arrange for the product to be collected from your delivery address. In areas where pickup is unavailable, customers may need to ship the product themselves. Shipping costs for self-shipped returns may be reimbursed following inspection, subject to approval.

5. Inspection & Approval

All returned products are subject to a quality inspection after being received at our facility. mindfuelstore.com reserves the right to decline a return if the product fails to satisfy the eligibility requirements or if the provided evidence is inadequate.

6. Refunds

After a return has been approved, refunds will be processed within 7–10 business days. Refunds will be credited to the original payment method used for the purchase. For Cash on Delivery (COD) orders, refunds will be completed through bank transfer or store credit once the bank details have been confirmed.

Please be aware that original shipping fees are non-refundable unless the return results from an error made by us.

7. Replacements

For damaged, defective, or incorrect products, customers may choose a replacement instead of receiving a refund, subject to product availability. Replacement orders will be dispatched after the returned product has been approved.

8. Order Cancellation

Orders may be canceled only before shipment. Once an order has been dispatched, cancellation is no longer possible and the order will be handled through the return procedure.

9. Delayed or Missing Refunds

If your refund has not been received after the specified processing period, please check with your bank or payment provider first. If the problem continues, please contact our support team for further assistance.

10. Policy Updates

mindfuelstore.com reserves the right to revise or change this Refunds & Returns Policy at any time without prior notice. Any changes will become effective immediately once posted on this page.

11. Contact Us

For any questions or support concerning refunds or returns, please contact us at:

Website: https://mindfuelstore.com/
Email: info@mindfuelstore.com